REQS Technolgies

Helpdesk services define how much we value our client’s opinions. With high-level technology and extensive development, REQS is equipped to deliver consistent, reliable helpdesk support services to enhance customer team’s capabilities. This allows us to leverage global sourcing to provide remote and onsite support through consistent high-touch services.

REQS helpdesk services support any device at any time and are aimed at providing enterprises and partners with personalized services.

• 24×7 Help Desk and Support.
• A professional IT services team quickly solving your problems.

Service Description

• Provide first level extended support for infrastructure and applications
• REQS enable cost effective service organization
• Catch, log and dispatch calls
• Real time work monitoring
• We offer flexibility by tailoring our program to fit your business requirements
• Pro-active monitoring using enterprise tools
• Improved customer satisfaction
• Support across a wide range of technologies and platforms
• Provide risk management by detailed contingency plans utilizing proper methodology

Services We Offer

• Quality assurance by using proven delivery methods and tools
• Superior, scalable, reliable high quality and highly effective solution
• At REQS, ODC solution ensures that each of the resources deployed on your project are dedicated
• Faultless extension of our business technical and non-technical procedure of development
• We deploy resources with adequate technical knowledge basis the requirement
• Effective collaboration driven by mutual understanding of the situation at offshore

Why Us?

• REQS offers customer convenient helpdesk services by making things easier for customers
• Our creativity comes hand in hand with our innovation which adds ideas to future solutions
• REQS supports Real-Time Interaction by providing information to both internal and external customers
• Lowering overhead substantially by cost effectiveness, while increasing customer satisfaction at same time
• Implement proper actions and monitoring
• REQS promises to send proper updates of the status